Privacy Policy

Effective Date: May 12, 2025

Welcome to Galactic Wins Casino https://galacticwins.ca/ ("we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services (collectively, the "Services"). As an online casino, the collection and processing of personal information is necessary to provide our services, ensure a secure gaming environment, and comply with legal and regulatory requirements.

By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our Services, process your transactions, and ensure a safe and compliant gaming environment. The types of information we may collect include:

  • Personal Identification Information: This includes information you provide when you register for an account, such as your name, date of birth, gender, address, email address, phone number, and government-issued identification (e.g., passport, driver's license). We collect this to verify your identity and ensure you are of legal age to gamble.
  • Financial Information: To facilitate deposits and withdrawals, we collect payment card details, bank account information, and other financial details.
  • Transaction Data: Details about your betting activity, deposits, withdrawals, and other transactions on our platform.
  • Technical Information: Information about your device and how you access our Services, including your IP address, browser type and version, operating system, and usage patterns.
  • Usage Data: Information about how you use our website and services, such as pages visited, time spent on pages, games played, and preferences.
  • Communication Data: Records of your communications with us, including interactions with customer support via email, chat, or phone.
  • Verification Information: Documents and information provided for identity verification, anti-money laundering (AML), and know-your-customer (KYC) procedures.
  • Marketing and Communications Preferences: Your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Other Information: Any other information you voluntarily provide to us.

2. How We Collect Information

We collect information through various methods:

  • Direct Interactions: You provide information when you register an account, make deposits or withdrawals, contact customer support, participate in promotions or surveys.
  • Automated Technologies: We automatically collect technical and usage data as you interact with our website and services, using cookies and similar technologies (see Section 5).
  • Third Parties: We may receive information about you from third parties, such as identity verification services, payment processors, and service providers.

3. How We Use Your Information

We use your personal information for various purposes, including:

  • Providing and Managing Services: To operate our website, manage your account, process transactions, and provide you with access to our games and services.
  • Identity Verification and Security: To verify your identity, prevent fraud, money laundering, and other illegal activities, and ensure the security of our platform.
  • Customer Support: To respond to your inquiries, provide assistance, and resolve issues.
  • Compliance with Legal and Regulatory Obligations: To comply with applicable laws, regulations, licensing requirements, and law enforcement requests.
  • Improving Our Services: To analyze usage patterns, troubleshoot issues, and improve the functionality and user experience of our website and services.
  • Marketing and Promotions: To send you promotional offers, bonuses, and updates about our services, where you have consented to receive such communications. You can opt out of marketing communications at any time.
  • Risk Management: To assess and manage risks, including identifying and managing problem gambling.

4. Disclosure of Your Information

We may share your personal information with:

  • Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, identity verification, data analysis, and IT services.
  • Regulatory and Law Enforcement Bodies: To comply with legal and regulatory obligations, we may share information with relevant authorities, licensing bodies, and law enforcement agencies.
  • Fraud Prevention and Security: We may share information with third parties to prevent fraud, money laundering, and other illegal activities.
  • Affiliates and Group Companies: We may share your information with our affiliated companies and within our corporate group for the purposes outlined in this Privacy Policy.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
  • With Your Consent: We may disclose your information to other third parties with your explicit consent.

5. Cookies and Similar Technologies

We use cookies and similar technologies to collect technical and usage data. Cookies are small text files stored on your device. They help us:

  • Operate our website and services.
  • Remember your preferences.
  • Analyze website traffic and usage patterns.
  • Provide targeted advertising (where applicable and with your consent).

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Services.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Rights

Depending on the jurisdiction you are in, you may have certain rights regarding your personal information, including:

  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete personal information.
  • Right to Erasure: Request the deletion of your personal information, subject to legal and regulatory obligations.
  • Right to Restrict Processing: Request the restriction of processing of your personal information in certain circumstances.
  • Right to Object to Processing: Object to the processing of your personal information in certain circumstances, including for direct marketing.
  • Right to Data Portability: Request the transfer of your personal information to another party.
  • Right to Withdraw Consent: Withdraw your consent to processing where we rely on consent as the legal basis for processing.

To exercise any of these rights, please contact us using the contact details below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights).

9. International Data Transfers

Your personal information may be stored and processed in countries outside of your jurisdiction. We will take appropriate steps to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with a revised "Effective Date". We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the channels provided on the Galactic Wins Casino website or [email protected]